Privacy Policy
Last Updated: March 15, 2025
1. Introduction
loranexio ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loranexio.com or use our budget audit preparation services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about individuals in Australia and overseas.
By using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our educational programs or consultations
- Subscribe to our newsletter or marketing communications
- Contact us through our website, email, or phone
- Participate in surveys, feedback forms, or promotional activities
- Upload documents for budget audit preparation services
Types of Personal Information
| Category | Information Collected |
|---|---|
| Contact Details | Name, email address, phone number, postal address |
| Financial Information | Business financial data, audit documentation, tax records |
| Technical Data | IP address, browser type, device information, usage patterns |
| Educational Data | Course progress, assessment results, learning preferences |
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about your usage of our website through cookies and similar technologies.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To provide budget audit preparation services, educational programs, and customer support
- Communication: To respond to your inquiries, send important updates, and provide relevant educational content
- Improvement: To analyze website usage and improve our services, educational content, and user experience
- Legal Compliance: To comply with applicable laws, regulations, and professional standards
- Marketing: To send you newsletters, promotional materials, and information about new services (with your consent)
- Security: To protect our website, services, and users from fraud, security threats, and unauthorized access
We will not use your personal information for purposes other than those listed above without obtaining your additional consent.
4. Information Sharing and Disclosure
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
- Cloud storage and hosting providers (with Australian data residency requirements)
- Email marketing and communication platforms
- Payment processing services
- Educational technology platforms
- Professional advisors (lawyers, accountants, auditors)
Legal Requirements
We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Investigate potential violations of our terms of service
- Protect the safety of our users or the public
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will provide notice before your personal information is transferred and subject to a different privacy policy.
5. Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls ensure only authorized personnel can access personal information
- Regular Audits: We conduct regular security assessments and vulnerability testing
- Staff Training: All employees receive privacy and security training
- Secure Infrastructure: We use reputable Australian-based hosting providers with robust security measures
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Our general retention periods are:
| Information Type | Retention Period |
|---|---|
| Educational Records | 7 years after course completion |
| Financial Documentation | 7 years as required by tax laws |
| Marketing Communications | Until consent is withdrawn |
| Website Analytics | 26 months |
When personal information is no longer needed, we will securely delete or destroy it in accordance with Australian Privacy Principles.
7. Your Rights and Choices
Under the Australian Privacy Act 1988, you have the following rights regarding your personal information:
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, outdated, or incomplete information.
Withdrawal of Consent
You can withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability
You may request a copy of your personal information in a structured, commonly used format.
Complaints Process
If you have concerns about how we handle your personal information, you can:
- Contact us directly using the details below
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
We will respond to your privacy-related requests within 30 days. There is no charge for making a request, but we may charge a reasonable fee for providing access to information if the request is complex or resource-intensive.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:
- Essential Cookies: Necessary for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and improve your experience
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
9. International Data Transfers
We primarily store and process your personal information within Australia. However, some of our service providers may be located overseas, including in:
- United States (cloud hosting and email services)
- European Union (analytics and educational platforms)
- New Zealand (backup and disaster recovery)
When we transfer personal information overseas, we ensure adequate protection through:
- Contractual obligations requiring equivalent privacy protection
- Selecting providers in countries with adequate privacy laws
- Implementing additional safeguards where necessary
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our systems.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of material changes via email or website notification
- Obtain your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: help@loranexio.com
Phone: +61 423 249 126
Address: 12/83 Highfield Dr, Merrimac QLD 4226, Australia
For privacy complaints, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au or phone 1300 363 992.